Important Notes Before Ordering

• Please confirm your shipping address before placing your order, as any subsequent changes may incur additional charges. All costs related to rescheduling delivery, re-delivery attempts, or other adjustments are the customer’s responsibility.

• Items purchased in the final sale category are not eligible for return. Due to the fragile nature of handcrafted ceramic products, you have 15 days from the date of receiving your order to initiate a return (please keep the original packaging for return shipping).

• Each ceramic piece is carefully wrapped in protective materials to ensure safe delivery.

• Our delivery service does not cover post office boxes or military mailing addresses (APO, FPO, DPO).

• If your destination country is not listed during checkout, please contact our customer service team at support@monvia.me to inquire about shipping fees.

 

FREE SHIPPING

Free shipping is available worldwide on orders over $120 USD.

 

SHIPPING PROCESSING

• A standard processing time of 1–3 business days is required after placing your order before it is shipped (additional time is needed for safe packaging of handcrafted ceramic products).

• Orders placed after 1:00 PM (EST) will be processed the next business day. Orders placed on weekends or national holidays will be processed starting at 8:00 AM (EST) on the following business day.

• You will receive a tracking number via email within 24 hours of shipment.

 

Pre-order Item(s) Notice

If your order includes pre-order items, additional processing time may apply. Shipping will begin only after all items in your order have arrived at our warehouse.

 

DUTIES AND TAXES

• Duties and taxes are included in the product prices for most countries. For certain U.S. states, taxes will be calculated separately on the checkout page.

• If a customer refuses to accept a parcel due to additional import duties or taxes, the customer will be fully responsible for all postal charges, return shipment costs, customs fees, and handling charges.

 

DELIVERY FAILURE

• If delivery to your address is unsuccessful, the local courier may leave the parcel in a safe location near your delivery address. If you do not receive your parcel, please check nearby collection points or contact us for assistance with parcel tracing or investigation with the carrier.

• If a parcel cannot be delivered successfully due to reasons not attributable to us (including but not limited to incorrect address, failure to collect from a pickup point, or repeated delivery attempts) and remains undelivered after a reasonable holding period, the parcel will be deemed abandoned. In such cases, the order will be considered forfeited by the recipient. We will not be responsible for reshipment, nor will we refund outbound shipping costs or order-related fees for the original delivery.

• We strongly recommend monitoring tracking updates closely and contacting the local courier promptly to avoid delivery issues.

 

DELIVERY DELAY

• Delivery delays caused by holidays, peak seasons, or other circumstances beyond our control are not considered a service issue.

• Please note that November–December are peak holiday shipping periods, and January–February may coincide with extended holiday closures in China, which may result in longer processing or transit times.

• In the event of delivery delays, return requests will still be handled in accordance with our standard return policy.

 

LAST MODIFIED: June 01, 2026